MinvoSupport
support@minvo.ai
Include the email you sign in with and, if something went wrong, what you were doing and a screenshot.
Common questions
How do I cancel my subscription?
Subscriptions are billed by Apple or Google. On Mac or iPhone, open Settings, tap your name, then Subscriptions, and choose Minvo. On Android, open Google Play, tap your profile, then Payments and subscriptions. You keep Pro until the end of the period you paid for.
How do I restore a purchase?
Open Minvo, go to Settings, Subscription, and choose Restore purchases while signed in to the same App Store or Google Play account.
A video failed. Do I get my credits back?
Yes. If a video fails, or you cancel it before it starts generating, its credits go straight back to your balance. Once a video is generating it cannot be stopped, and it will appear in your Library when it is ready.
Is my data used to train AI?
No. Your chats, files, images and videos are never used to train AI models. See the Privacy Policy for the details.
How do I delete my account?
In the app, go to Settings, Data and privacy, Delete account. You can also delete it on the web.
How do I get a refund?
Purchases are made through Apple or Google, so refunds are handled by them: reportaproblem.apple.com for the App Store, or your Google Play order history.